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Refund and Return Policy
Exchanges and Returns
At Moyó, our commitment is to guarantee your satisfaction with our products. To that end, we have established clear guidelines for exchanges and returns, to make the process easier for you.
Exchange, Return and Right of Withdrawal Period
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Products must be returned in their original packaging, together with all accessories, proof of purchase, labels and tags, with the seal unbroken and no signs of use.
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After we receive the product at our facility, we will carry out an inspection to check that all items match the description. If they do, we will begin the exchange process.
Exchanges:
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We offer the right to exchange within 7 days of receiving the product. By contacting our Customer Service, you will receive a voucher for the amount paid, which can be used for a new purchase.
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If the exchange is due to a manufacturing defect, the shipping cost will be included in the voucher.
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You may choose a new product in our online store using the voucher. If there is a price difference, you will need to pay the difference.
Return due to withdrawal, cancellation or manufacturing defect:
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The deadline to request a refund for a return is 7 days after receiving the product, in accordance with the Consumer Protection Code. The request must be made through our Customer Service.
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The amount will be refunded in full.
Delivery Delay
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If your order doesn't arrive by the estimated date, contact our Customer Service for clarification.
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To start an exchange or return, contact us at contatomoyo@gmail.com.br, providing the order number and the buyer's CPF (tax ID).
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Thank you for choosing Moyó, and we're available for any questions or requests.